Privacy Policy – Shivadhya Travel
At Shivadhya Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services, website, mobile applications, or travel offerings. By using our services, you agree to the practices described in this policy.
1. Who We Are
Shivadhya Travel is a registered travel agency based in India, providing domestic and international travel services including customized tours, hotel bookings, transportation, and pilgrimage packages to destinations like Varanasi, Golden Triangle, Himachal Pradesh, Rajasthan, Uttarakhand, Nepal, Bhutan, and more.
2. Information We Collect
We collect personal and non-personal information through various channels, such as our website, customer inquiries, online bookings, emails, and phone calls.
a. Personal Information
We may collect the following types of personal data:
-
Full name
-
Email address
-
Phone number
-
Postal address
-
Date of birth
-
Nationality
-
Passport details (for international bookings)
-
Payment details (credit/debit card information)
-
Emergency contact details
-
Travel preferences (e.g., meal, seat, or room preferences)
b. Non-Personal Information
This may include:
-
IP address
-
Device and browser information
-
Location data
-
Cookies and tracking information
-
Browsing behavior on our website
3. How We Use Your Information
The information we collect is used only for legitimate business purposes. We may use your data in the following ways:
-
To process bookings: including flight, hotel, and tour reservations
-
To contact you: regarding your bookings, itinerary, or travel updates
-
To send offers and promotions: via email, SMS, or phone, only if you have opted in
-
To improve user experience: and personalize your travel suggestions
-
To comply with legal requirements: or in response to a lawful request
-
To enhance security: and prevent fraud or unauthorized transactions
4. Sharing of Your Information
Shivadhya Travel respects your privacy and will never sell your personal data. However, we may share your information with trusted third parties when necessary to provide our services:
a. Travel Partners
-
Airlines, hotels, car rental companies, or tour operators involved in your bookings
b. Payment Gateways
-
For processing transactions securely
c. Legal and Regulatory Authorities
-
When required by law or to comply with government requests
d. Technology Providers
-
Website hosting, CRM, and marketing service providers who support our business operations
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. These may:
-
Remember your preferences
-
Help us analyze traffic and usage
-
Enable social sharing features
You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
6. Data Storage and Security
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. This includes:
-
SSL encryption
-
Secure servers and firewalls
-
Regular data backups
-
Access controls and staff confidentiality agreements
Despite our best efforts, no system is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
a. Right to Access
You may request a copy of the personal data we hold about you.
b. Right to Rectification
You can update or correct inaccurate or incomplete data.
c. Right to Erasure
You may request the deletion of your data, subject to legal or contractual obligations.
d. Right to Object
You may opt-out of marketing communications at any time.
e. Right to Withdraw Consent
If we rely on your consent for any processing, you can withdraw it anytime.
To exercise these rights, please contact us at:
? Email: shivadhyatravel8@gmail.com ? Phone: +91-9452569396
8. Retention of Data
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example:
-
Booking records: typically retained for 7 years
-
Marketing consent data: retained until you opt-out
9. Third-Party Links
Our website may contain links to third-party websites or applications (e.g., airline websites, hotel chains, tourism boards). We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before sharing your information.
10. Privacy of Minors
Shivadhya Travel does not knowingly collect personal information from individuals under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided personal data, please contact us immediately to have it removed.
11. International Data Transfers
If you are booking international travel or using our services from outside India, your information may be transferred and processed in countries with different data protection laws. We ensure appropriate safeguards are in place in such cases.
12. Policy Updates and Notifications
This Privacy Policy may be updated from time to time to reflect changes in laws, technology, or our business practices. The latest version will always be available on our website. We encourage users to review it periodically.
Effective Date: [26-06-2025]
